In today’s candidate-driven competitive recruiting landscape, amongst the many, the most pertinent parameters to measure the hiring success is time and quality of hire and cost per hire. Amid hiring commotion, the hiring team sometimes loses the human perspective and eventually ends up making the whole process mechanical. The high volumes of job applicants sometimes don’t even hear from the recruitment agencies due to their inability to respond to everyone, invariably starting a relationship on the wrong foot.
Understanding the importance of human touch in the hiring process, many hiring teams have started to leverage the capabilities of conversational AI within their recruitment framework. The deployment of conversational AI allows qualified candidates to have their interviews scheduled with recruiters faster and keep the unqualified candidates abreast of their status throughout the lifecycle. At the very first touchpoint conversation, AI gathers all the applicant details and automatically schedules a meeting in the hiring agent calendar, along with the conversation in a pdf format that’s transpired as an attachment.
The smart chatbots, driven by AI, and powered by neural networks, uses natural language processing to have a human-like conversation, without the need to have “actual” human answering frequently asked questions. The benefit of chatbots is their 24/7 availability, at the convenience of the user and on-demand.
As conversational AI is now able to do most of the initial spadework, recruiters can utilize their time strategizing a holistic approach to candidate engagement. Even internally the hiring process gets a semblance of human touch as recruiters now get more time with the hiring managers to get an insight on candidates.
Conversational AI is a boon to recruiting as it guides candidates through the recruitment process, cutting down on the application time and providing applicants with great user experience. It removes ambiguity as a result of seamless and consistent communication. Last but not least it accentuates the human angle by understanding semantics, digression, and subtle nuances.